Many of the skills needed to manage difficult conversations and behaviour are often referred to, in a rather derogatory tone, as ‘soft’. But there’s nothing soft about dealing with an emotional or confrontational employee who may appear to be trying...
One of the first US delegates to the United Nations, the first chair of the UN Commission on Human Rights, a strong advocate for women’s rights and civil rights and declared ‘the world’s most admired woman’ by the New York Times,...
‘Evangelism’ is not just any old business buzzword. In the age of social media it’s the key to persuasive communication. It’s at the heart of communications if you want to enchant your audience. Guy Kawasaki champions evangelism in his recent article for...
‘Listening is at the front end of decision-making,’ says Bernard Ferrari, alumnus of McKinsey. It’s also ‘one of the most underrated and unappreciated leadership skills,’ according to Randy Conley. It doesn’t matter how good your...
This post isn’t about winning a pitch or clinching a deal: it’s about building successful, long-term relationships with clients. How? The clue is in the title: make client relationships better. We’ve studied the behaviours and tactics of some of...
Since 1991, Tower Hamlets Education Business Partnership (THEBP) have been filling the gap between school, college and the world of work in the Tower Hamlets area. The charity supports the education, training and development of young people by linking businesses and...